Refund policy
Last updated: September 3, 2026
Lash, brow and lip products take time to show what they can do. That's why our guarantee is built around results, not a 14-day window.
90-Day Results Guarantee
Use any Haleyra serum or treatment as directed for 90 days from delivery. If you don't see a visible difference, email us with your order number and we'll refund the product in full. Keep the tube — no need to ship it back.
- Applies to one unit per product, per customer, on your first order of that product.
- Bundles and sets are refunded for the product(s) that didn't work for you, at their bundle price.
- Before/after photos are welcome but never required.
Unopened Items
Changed your mind? Unopened, sealed items may be returned within 30 days of delivery for a full refund. Email us and we'll send return instructions and the return address.
Refunds
Refunds are issued to the original payment method within 5–10 business days after approval (or after we receive an unopened return).
Exchanges
Wrong shade? Contact us within 30 days and we'll swap it — for hygiene reasons, opened lip and brow color products can only be exchanged once.
Damaged or Wrong Item
If your order arrives damaged, leaking or incorrect, contact us within 7 days of delivery with a photo and we'll replace it at no cost.
Not Covered
Tools and accessories (curlers, brushes, sponges, mirrors, bags) used beyond normal wear; items damaged through misuse; orders outside the 90-day window.
Questions? Email hello@haleyra.com.
