Contact information

Last updated: September 3, 2026

Haleyra is a sole proprietorship registered in Canada, offering lash, brow, lip and skincare products formulated for women 45+ and shipped from the United States.

Customer Support

A real person answers every message. We're here for questions about your order, our products, the 90-day results guarantee, or your account.

  • Email: hello@haleyra.com
  • Phone: 1-819-967-2248
  • Business hours: Monday–Friday, 8:30 AM – 7:00 PM (EST). Saturday, 10:00 AM – 5:00 PM (EST).
  • Average response time: within 24 hours on business days.

What we can help with

  • Order status and tracking
  • Returns, refunds and the 90-day results guarantee
  • Product questions, shade advice and how-to-use guidance
  • Shipping or delivery issues
  • Account and payment inquiries
  • Privacy and data requests

For faster service, please include your order number and the email used at checkout.